Register
Login
(0)
Delivery and Returns
Orders within Australia are shipped via Australia Post using either Standard or Express delivery, depending on the option selected at checkout.
- Shipping costs are calculated based on the parcel’s weight, size and delivery address.
- The exact shipping fee is shown during the checkout process before payment is finalised.
- Orders are typically processed within 2 business days.
- A tracking number will be emailed once the order is dispatched.
- Most deliveries are received within 7 business days, though occasional delays may occur that are beyond our control.
International orders are also shipped via Australia Post using Standard or Express delivery options.
- Shipping costs are based on parcel weight, volume and the destination address.
- Full pricing is displayed during checkout prior to payment.
- Orders are generally processed within 2 business days.
- A tracking number will be provided via email upon dispatch.
- Delivery timeframes vary depending on the destination country.
International orders may be subject to customs duties, taxes and clearance fees upon arrival in the destination country.
- These fees are not included in your order total and are the responsibility of the purchaser.
- We recommend checking with your country’s customs office for more information.
If an item is unavailable at the time of ordering:
- The item will be placed on back-order.
- It will be dispatched as soon as stock is available, with no additional shipping charges.
- If you prefer not to wait, you’re welcome to cancel the back-ordered item and receive a full refund.
We are committed to ensuring our customers are satisfied with their purchase. PLD complies with Australian Consumer Law regarding product returns and refunds.
If you receive a faulty product or one that does not meet your expectations, you may be eligible for a refund or exchange in line with our Returns and Refunds Policy, as shown below.
Refunds: In line with Australian Consumer Law, a full refund (or credit note) is available where there is a major problem with a product. If you purchase a product which is unsafe, very different from the description or sample, has serious problems or can’t be used for its intended purpose, please contact us and we’ll be happy to work with you to get the issue resolved to your satisfaction. Learn more about your entitlements here.
Change of mind refunds: We do not provide refunds if you simply change your mind or make a wrong decision.
Order errors: In the event you notice an error in your order BEFORE it has been dispatched (e.g. you have added the wrong multiples of an item to your cart), please contact us and we will rectify this prior to dispatch.
In the event you notice an error in your order AFTER it has been dispatched, please contact us within 48 hours of receiving the order to let us know about the issue. At the discretion of PLD, we may offer to exchange or offer a credit note for products returned in pristine, re-salable condition. Note that all shipping costs will be the responsibility of the purchaser.
