Last Updated: 18 September 2026

1. Who is responsible for managing my information?

This website is owned and maintained by PLD Organisation Pty Ltd (“we” or “us”).

We are responsible for the collection and management of the personal information we hold. We are committed to protecting your personal information and managing it in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable privacy laws.

This Privacy Policy explains how we collect, hold, use and disclose your personal information and how you can access, correct or raise concerns about the personal information we hold.

2. What information do we collect?

Visitation to the website

When you visit the PLD website, we may collect information about your use of the website, including:

2.1 IP address, which may be collected for website performance and analytics purposes.

2.2 Internet browser type and browser version.

2.3 Device type and operating system.

2.4 Website usage information collected through cookies and similar technologies (see Section 7 below).

Use of the PLD Website

When you register for or subscribe to PLD products and services, purchase PLD products, register for courses, subscribe to our communications or otherwise interact with us, we may collect personal information including:

  • First Name;

  • Last Name;

  • Email Address;

  • Other Contact Details;

  • Account and Registration Information; and

  • Information you provide when communicating with us.

PLD does not collect or store identifiable student or child data through its website or apps.

Purchases made on the website

When you make a purchase through the PLD website, we collect information required to process and fulfil your order. This may include your name, contact details, billing and delivery address, order details and School Account details, where applicable.

Payments are processed through eWay, our payment processing provider. PLD uses WooCommerce to operate the eCommerce functionality of the PLD website.

3. How do we use your information?

We may collect, hold, use and disclose your personal information where reasonably necessary to:

1. Provide the products, services and information you request;

2. Process and fulfill purchases, registrations and subscriptions;

3. Manage customer accounts and provide customer support;

4. Communicate with you about PLD products, services, courses and other PLD activities;

5. Administer and improve our website, products and services;

6. Understand how our website and services are used;

7. Conduct analytics and measure the effectiveness of our communications and advertising;

8. Maintain the security and functionality of our website and systems; and

9. Comply with applicable legal and regulatory obligations.

4. Who do we share your information with?

We may disclose personal information to third-party service providers where reasonably necessary to operate our website and business, process purchases, communicate with customers, deliver products and services, maintain website security and undertake marketing and analytics activities.

These service providers may include:

  • DigitalOcean – website hosting and infrastructure;
  • Cloudflare – website infrastructure, security, DNS and content delivery;
  • eWay – payment processing;
  • WooCommerce – eCommerce functionality;
  • Drip – email marketing;
  • Postmark – transactional email delivery;
  • Starshipit – shipping and order fulfilment;
  • Google – business email, analytics, advertising, website measurement and cloud storage;
  • Meta – marketing, advertising and website measurement;
  • Crisp – website live chat;
  • Xero – accounting and invoicing;
  • Sentry – website error monitoring;
  • Zapier – business and website integrations;
  • Calendly – appointment and booking services; and
  • Wordfence – website security.

We may also disclose information to delivery and courier providers where necessary to fulfil an order.

We only disclose personal information to service providers where it is reasonably necessary for the services they provide to PLD or where otherwise permitted or required by law.

Do we disclose personal information overseas?

Some of the third-party service providers we use are located outside Australia or may process personal information in other countries.

Depending on the services you use and how you interact with PLD, personal information may be disclosed to service providers located in countries including the United States, the Philippines and countries within the European Union. Some of our service providers operate global infrastructure and may process information in other jurisdictions.

Overseas service providers may support services including email and communications, cloud storage and website backups, analytics and advertising, accounting, website security, live chat, bookings and business integrations.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that the information is handled in accordance with applicable Australian privacy requirements.

5. When can we contact you in future?

We may use your personal information to communicate with you about PLD products, services, courses and other information that may be of interest to you, where permitted by law.

You can opt out of receiving direct marketing communications from us at any time by using the unsubscribe option provided in our marketing communications or by contacting us at [email protected].

We will take reasonable steps to action your request and stop sending direct marketing communications in accordance with applicable laws.

6. How long will we hold your information for?

We retain your personal information only for as long as it is reasonably required for the purposes for which it was collected, or as required by applicable laws.

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Where personal information is no longer required, we take reasonable steps to destroy or de-identify it, subject to any legal requirements to retain that information.

7. Cookies

What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies can be used to enable website functionality, remember preferences, understand how a website is used, and support analytics and marketing activities.

Cookies set by PLD are known as “first-party cookies”. Cookies set by third-party service providers are known as “third-party cookies”.

What Cookies does the PLD website use?

The PLD website uses cookies and similar technologies to support the operation and functionality of the website and to understand how visitors interact with it.

These technologies may be used to:

  • enable essential website and eCommerce functionality;
  • maintain website security and performance;
  • remember user preferences and website interactions;
  • measure website traffic and usage;
  • support website analytics; and
  • support and measure marketing activities.

Some cookies and similar technologies may be provided by third-party services used by PLD, including Google and Meta. These third parties may collect information about your interaction with the PLD website in accordance with their own privacy practices.

8. How can you access and update your information?

You may request access to the personal information we hold about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access to or correction of your personal information, please contact us:

Email: [email protected]
Post: PLD Organisation Pty Ltd, 116 Parry Street, Perth WA 6000

We may need to verify your identity before providing access to or correcting your personal information. We will respond to requests within a reasonable period and in accordance with applicable privacy laws.

There is no charge for making a request to access your personal information. In some circumstances, we may charge a reasonable fee for costs associated with providing access. If a fee applies, we will advise you before providing access.

9. How can you make a privacy complaint?

If you have a concern or complaint about how we have handled your personal information or complied with our privacy obligations, please contact us:

Email: [email protected]
Post: PLD Organisation Pty Ltd, 116 Parry Street, Perth WA 6000

Please provide sufficient information for us to understand and investigate your concern.

We will review your complaint and respond within a reasonable period. We may contact you if we require further information to investigate or resolve your complaint.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

10. Does the policy apply to linked websites?

Our website may contain links to third-party websites. This Privacy Policy applies to the PLD website. When you access a third-party website through a link on our website, you should review that website’s privacy policy to understand how it manages personal information.

11. How do we update this Privacy Policy?

We regularly review this Privacy Policy to ensure it reflects our current practices and applicable privacy requirements.

Any updates will be published on the PLD website.

12. Who can you contact if you have queries about this Privacy Policy?

Please contact us if you have any questions about this Privacy Policy or the personal information we hold about you.

Email: [email protected]

Post:
PLD Organisation Pty Ltd
116 Parry Street
Perth WA 6000