What are PLD’s opening hours?

The PLD office is open on Tuesdays and Thursdays from 9.30am until 2.30pm and on other days by appointment, however orders can be placed on our website at http://pld-literacy.org 24/7.

Where can I request the spreadsheets for collating data mentioned in Phonic Sight Word Sequence?

Where is the PLD office located?

The office is located at 116 Parry St, Perth, 6000. The office is very close to Nib stadium.

Where is nearby parking?

Nib Stadium parking is the easiest parking. It is located on Pier St, Perth.

For WA seminars, refer to the map and details provided at: http://pld-literacy.org/contact-us/
For NT seminars, free parking is available at the venue: 64 Cavenagh St, Darwin NT 0800, Australia
For Qld seminars, parking is available at several local carparks, the details of which you can see here: http://www.slq.qld.gov.au/visit-us/parking

Can I access public transport to get to PLD?

Yes, Claisebrook station on the Armadale/Thornlie and Midland lines is a short walk from PLD.

I would like to place a book order. How do I order books? Can I order a book over the phone?

All book orders can be processed directly through the web site at www.pld-literacy.org

I can’t locate a book on the PLD website?

If you know the product code, enter it in the SEARCH function on the top right hand side of the home page.

I would like to book Diana to come out to the school and present? How do I access Diana’s fees and dates she is available?

Please contact us and we’ll provide you with further details about booking Diana and the associated costs.

Account enquires: Has my account been paid? Can I have a copy of the invoice?

What was the invoice for? I am certain that the account I received a reminder for has been paid. Can you redirect the order to the account manager within the school?


Please e-mail the accounts department at PLD on [email protected] and they will be able to assist you with your query.

How do I know if I am choosing the correct resources for my Year 1 class?

PLD believes in a very structured approach in order for children to acquire skills. Strong focus is put on scheduling the transition between emergent literacy skills and early literacy skills. Through PLD’s Implementation Process (what to introduce and when to introduce it), a comprehensive map for skill development forms the platform for further educational needs and demands.

Presented are the essential skills for 4 and 5 year olds through to the needs of Year 1 students via a term-by-term model. To help take the guess work out of planning, recommended resources are matched to skill acquisition.

PLD’s Implementation Process outlines a step-by-step process to maximise students’ learning outcomes. It benefits:

  • Those people who have purchased a resource/s and not sure when to start using them or with what other resources to use them with.
  • People wanting to purchase resources that will provide a comprehensive program for achieving age appropriate, skill acquisition.

Why does PLD’s Alphabet Range emphasize alphabet sounds and not letter names?

Most curriculum documents will state that both, alphabet sounds and letter names, must be developed. It is ideal for a child to acquire knowledge of both but alphabet sound recall is more important. PLD suggests spending 80% of the time on instructing the alphabet sounds with the remaining time then used for instructing letter names. Why? To read the word ‘wet’, a child needs to verbalise the sounds ‘w’, ‘e’ and ‘t’ and then blend the sounds together. To write the word ‘run’, a child needs to sound out ‘r’, ‘u’ and ‘n’ and then write the symbols. It is the sounds rather than letter names that are used in this process.

Do you hold weekend sessions?

Yes, we offer weekend presentations to accommodate school calendars. Dates for all seminars can be found within our Seminars page.

Do you work outside of the Perth Metropolitan area?

Yes. PLD provides consulting services both nationally and internationally. Please Contact Us for more details.

Can you provide an assessment for my child?

Yes, we offer parent resources to help assess your child’s needs and make recommendations where necessary.

I would like to get the other teachers in my school using the PLD Skills Approach. Can you help me do that?

We recommend a whole school literacy strategy for schools. We are experts on developing and implementing a whole school literacy strategy and can even tailor a program specifically for your school. Please Contact Us for more information.

My child started reading early. Why should I be concerned with literacy?

Early reading isn’t always a good indicator of literacy. Mastering Oral Language and Perceptual Motor Skills are necessary steps for comprehensive literacy skills. Visit our Skills Approach Definitions page for more information.

My child has been referred to an occupational therapist. What does that have to do with literacy?

Literacy is a lot more than reading or writing. It sounds like your child may need help with Perceptual Motor Skills. If your child is having trouble gripping a pencil or forming letters, it can have a long term impact on their literacy. Visit our Skills Approach Definitions page for more information.

My child is reading but is very quiet. Should I be worried?

Oral Language skills are critical to an overall literacy program. Visit our Skills Approach Definitions page for more information on how literacy can be improved with attention to oral language.

Are your products suitable for home use?

Absolutely. We’ve made a special effort to make our products easy to use so parents can implement a supplemental learning system at home. You can also use our resources as part of a home schooling curriculum.

I think my child may have a problem with literacy but I’m not sure. Can you help?

Yes. We offer a range of assessment products allowing suitable for use in the classroom or in the home. Alternatively, we also have a consultancy service where we can assist you in establishing the literacy needs of your child.

Can you help me understand the developmental milestones my child should be achieving?

Yes, we have specific information for parents to help them assess literacy skills and equip them with strategies and parent resources to ensure success for your children.

I don’t have access to the internet. Can I order products from you?

Of course you can order offline. We take orders by FAX, email, and post.

Can I order online for my school?

Yes, we recommend schools use our website for easy and quick service.

I was wondering whether there would be any books coming out, like these, for the sounds in Stage 2?

Question from a person that recently purchased PLD Learning Resources about stage 2 resources:

“The books for Year 1 are great. They include a wide range of activities to reinforce each sound. I was wondering whether there would be any books coming out, like these, for the sounds in Stage 2?”


For Stage/Year 2, please see the download Students Operating Below Their Age Matched Peers. You will find a spelling test on pages 2 and 3. In Stage/Year 2 classes around Australia there are a portion of:

  • Students who are ready for Stage/Year 2 concepts. (Eg: Students tested with minimal errors at Stage/Year 1 – 20 out of 22 words correct.) Suitable resources for these students are presented next to the Stage/Year 2 Spelling Words (page 3).
  • Students, despite efforts and other reasons, are still operating at Stage/Year 1 level. (Eg: Students testing with errors at Stage/Year 1: Target/Term 1, Target/Term 2, Target/Term 3 and Target/Term 4.) PLD recommends that these students spend time developing Stage/Year 1 skills before progressing onto Stage/Year 2 concepts/programs. Hence, this may mean running different groups (of spelling, reading and/or phonics) depending on the cross section of student ability within a Stage/Year 1 class. A ‘one fits all approach’ will not be appropriate. (Suitable resources are on page 2).

At this stage, PLD does not publish a yearly (term-by-term) outlined approach for Stages/Years 2 through 7. Specifically selected spelling words and activities (on page 24) can be presented from the resource Phonic and Sight Word Sequence. Remember! Do not adopt a ‘one fits all approach’ (eg: using a Stage/Year 5 spelling list for all students in a Stage/Year 5 class). Rather, use the placement test (found on pages 6 and 7) to plan spelling lists accordingly.

View our free download pages within each Age, Skill and Curriculum section of our website to view supporting information. In particular, our Whole School Literacy Strategy downloads page provides additional information for sequencing skill acquisition.

Do you deliver outside Australia?

Yes, we do. We use Australia Post to ship our products.

I registered for an online course but meant to register for a colleague/staff member – how can I transfer it over?

Simply contact us with the details you used for your registration and the details of the person who will be undertaking the course and we’ll take care of transferring it over for you.

For how long do I have access to your online courses?

From the day you sign up, you will have full access to all course content for 90 days. All course notes are downloadable in PDF format so you can save these and keep them forever, however video content is only accessible for 90 days from the date you sign up.

If you would like to undertake the course again after the 90 day period has expired, please contact us here and we’ll be happy to provide you with a discount coupon so you can complete the course again at a discounted rate.

Can we complete your online courses in a group environment?

Our online courses are created and licensed for use by an individual only, however if you would like to utilise our courses in a group environment so multiple staff have access to the content, we have recently added licensing options for multiple users. Simply visit https://pld-literacy-and-learning.thinkific.com/, select the course you are interested in and scroll to the bottom of the page to view the various licensing options available based on the number of people who will be utilising the course.

If you have any queries about this, please contact us here and we’ll be happy to assist you further.

Is there a discount available if we want to buy the course for all our teachers?

Yes! We work with many schools who want to give many teachers access to our online courses and we’re happy to organise a special discount so you can make our online courses available to as many of your teachers as you would like, all at a discounted rate.

We have recently added licensing options for multiple users. Simply visit https://pld-literacy-and-learning.thinkific.com/, select the course you are interested in and scroll to the bottom of the page to view the various licensing options available based on the number of people who will be utilising the course.

If you have any queries about this, please contact us here and we’ll be happy to assist you further.

I don’t have access to a credit card – can you send me an invoice?

As we use Eventbrite for our seminar ticket sales, credit card is the primary payment method available and makes it quick and easy for you to make a purchase and be registered for a seminar immediately. However, if you don’t have access to a credit card (whether a school/work one or a personal one you could use and be reimbursed by your school/employer), then yes we are able to provide you with an invoice so you/your employer/school is able to process the payment and we can then register you for the seminar(s) you wish to attend.
To request an invoice, please e-mail [email protected] with the subject “Seminar invoice request” and copy and paste the below text into the e-mail and complete the details:

Attendee name:

E-mail address:

Contact number:

Position (e.g. teacher):


Seminar title:

Seminar date:

Invoice contact name:

Invoice postal address:

Purchase order number:

Once we receive your request we’ll respond to your e-mail with an invoice.

I can’t find the invoice and need it – how do I get a copy?

Please refer to the instructions here.

Do I need to print out a ticket to bring along with me?

No, there is no need to print out a ticket.

What do I need to bring with me?

Pens, paper or a tablet or computer for taking notes. Also bring along any questions relating to the PLD process and our programs and we’ll be happy to answer them on the day.

How do I get a refund?

Please refer to this link to find out how to request a refund. Please be advised that our refund policy states that cancellations must be notified 7 days prior to event start date, however you may like to transfer to another seminar on a different date

How do I transfer to a different seminar or date?

If you have purchased a ticket and wish to transfer to a different seminar or date, please follow the information provided here.
NOTE: There is a $20 fee for transfers and they must be completed 48 hours prior to the start time of the seminar you are transferring out of.

How do I know if I’m registered for a seminar or not?

You should’ve received an e-mail when you registered for the seminar, so try searching your e-mail for the seminar title or ‘Eventbrite’. If you’re still unable to find this information, feel free to call PLD on (08) 9227 0846 with your name, seminar title and date so we can look up to see if you’re registered or not.
IMPORTANT: We need to know which seminar you may be booked into, otherwise we’re unable to search for your booking.

Can you send me an invoice so I can get my accounts department to process the payment?

Absolutely. If you simply select all the products you would like to purchase and go to the Checkout and select ‘School account’, we will e-mail you an invoice which includes our bank account details so you can have your accounts department process the payment.

If you don’t want to complete the order yet, you can select whichever products you want and select ‘Add to wishlist’ and that will allow you to print out a list of all the products along with the total cost, so you can forward that on to your accounts department for their approval prior to placing the actual order.

Can I get a quote so I can get the order approved by my accounts department?

Yes. The best way to do this is to find the products you want to purchase and select ‘Add to wishlist’ for each product. Once you’ve added all the products you want to buy, simply click ‘My Wishlist’ and print out the list and hand it to your accounts department for approval. Alternately, you can even directly share your wishlist by selecting ‘Share’ and then giving the link provided to your accounts department and they’ll be able to access the wishlist themselves.

Once you’re ready to order, simply select all the products in your wishlist and then choose ‘Add to cart’ and they’ll all be moved to your cart and ready for you to checkout and complete the order process.

Get started here: http://pld-literacy.org/request-quote/

I haven’t received a certificate of attendance for a seminar I attended recently – how can I get one?

Attendance certificates are automatically sent to the registered e-mail address used to purchase the tickets at 5pm on the day of the seminar. If you haven’t received yours, please check your spam folder and if it’s not in there, please check to ensure it was your e-mail address that was used to register for the seminar and if it wasn’t (which is often the case due to school offices often taking care of registrations), please contact the person responsible for the registration as they should’ve received the certificate on the e-mail they used when registered you for the seminar.

If you’re still unable to locate your attendance certificate, please don’t hesitate to contact us and be sure to include the attendee name and seminar date so we can provide you with a copy of the certificate.

I can’t locate your apps/app bundles in the App Store/Google Play

We have a suite of apps for sale on the App Store (for iPhone/iPad) and Google Play (for Android), however due to the different ways Apple and Google handle them, they are sometime hard to locate, so hopefully this helps:

Android: All of our Android apps can be found on our developer page here: https://play.google.com/store/apps/dev?id=8983864876496250806

iOS: All of our iOS apps and bundles can be found on our developer page here: https://itunes.apple.com/au/developer/pld-organisation-pty.-ltd./id858864054


Bundles for iOS can be found on the follow links:

Literacy and Learning Mega Bundle: https://itunes.apple.com/au/app-bundle/id1069238819?mt=8

Reading Race Mega Bundle: https://itunes.apple.com/au/app-bundle/id1069236312?mt=8

Spell Star Mega Bundle: https://itunes.apple.com/au/app-bundle/id1000993512?mt=8

2 Player Reading Bundle: https://itunes.apple.com/au/app-bundle/id1131977689?mt=8


Note: App bundles are not available as part of the VPP (Volume Purchasing Program) as they are already heavily discounted and Apple doesn’t allow already discounted bundles to be purchased via the VPP.

Why can’t I buy your app bundles via the VPP (volume purchasing program)?

The VPP is administered by Apple and we have no control over the functionality of what it can and can’t do. Unfortunately, as of September 2016, they don’t allow app bundles to be included in the VPP, therefore the 50% discount enjoyed by schools doesn’t apply to app bundles, probably due to the fact bundles are usually already discounted and this would essentially be double-dipping.

Having said that, if you’re wanting to download our apps for use on devices in your school, depending on how many you are planning on ordering, there is a way we can make the apps available to you at a special discounted price through the VPP. This will allow you to purchase the apps at a special rate even lower than the bundle price. If you would like to take advantage of this offer, please contact us with details of how many apps and how many licenses of each you would like to purchase and we’ll be happy to arrange special discount pricing for you.

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